Privacy Policy

Privacy policy

 As of January 2021


Laver & Wood Ltd (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see


Changes to this policy

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.


Who do we collect your personal information from

We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
  • third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly. 


How we use your personal information

We will use your personal information:

  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.


Disclosing your personal information

We may disclose your personal information to:

  • [any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  • freight companies and customs in order to ship the goods to you
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.]

[A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand.]  


Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.


Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at [email protected].  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.


Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

[If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.]

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

[We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.


Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email and phone number.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we could use to email you latest news or offers on products.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Security Policy

Laver & Wood makes shopping safe through its secure server. Using Thawte certification the secure server software encrypts information, ensuring that Internet transactions stay private and protected. This secure connection means that only we can see your credit card number. No one on the Internet can access your confidential information. Once received, all credit card details are kept on file and securely locked away.

See the Laver & Wood Difference

Check Out Our Customer Reviews on Google!

Bhavesh Shura
Bhavesh Shura
One of the best cricket bat makers in the world. Ordered many bats so far, and never had problem with ordering or the quality of cricket bats Response: Always prompt response Service: Open to fulfill all your needs for cricket bats Craftmanship: Kudos
Josh Deniet
Josh Deniet
Best quality bats and great customer service. Purchased my frist reserve grade 9 years ago and have only just had the need to replace, didnt hesitate in ordering again.
Wayne Baird
Wayne Baird
The team at Laver and Wood are amazing. We put in an order with a very short timeframe on it and they delivered an outstanding cricket bat for games over labour weekend. Highly recommend them for their great comms, awesome customer experience and a World class product.
I received the bat today and it is exactly how I wanted. Their lowest Quality I felt is the best Quality. The quality and the bat is the best than you buy in shops.
This review is a bit of a belated one so apologies, I attended your head quarters when it was based in Otane way back in 2000/ 2001 for a bat sizing and got a custom bat made. It wasnt long after that I relocated to NSW and used that bat for a season or two here in Aus. What I remember was the service was fantastic and that willow from the private bin range provided many great memories. Think I first saw you at a test match or a ODI between AUS and NZ at McLean park you had a tent setup showcasing bat making... good to see your still plying the craft, Thanks James
Goodex Trading
Goodex Trading
Outstanding service. If you want a quality bat with great service look no further. Highly recommend
Alex Gibbons (Gibs)
Alex Gibbons (Gibs)
James is great to deal with. Onto my second bat with Laver & Wood and both times the process has been smooth. There is a great deal of trust placed in the team to deliver bats that meet the standard agreed on, especially when you are an 'average joe' not a professional cricketer. To date I have not been disappointed and even when things do not go quite to plan the team goes above and beyond to rectify any issues without hassle.
Luke Smillie
Luke Smillie
Super happy with how me and my brothers laver & wood cricket bats turned out. James is so amazing and knows so much and is super helpful. Would 100% recommend getting a custom bat made through these guys.