Guarantee & Returns
Warranty
We offer a full 6 month warranty from the date of purchase with all of our bats. This warranty covers all repairs required that are caused as a result of reasonable use of the Laver & Wood cricket bat. Reasonable use involves, and is limited to, the using of the Laver & Wood cricket bat to hit balls specifically designed for use in the sport of cricket. If the Laver & Wood cricket bat is deemed un-repairable within this 6 month period then a free replacement will be offered. Laver & Wood Ltd reserve the right to renege on this warranty if they believe that the bat has been used in ways not deemed reasonable. Laver & Wood Ltd also reserve the right to renege on this warranty if labels were removed or chosen not to be applied. Any bat modifications or repairs that are not carried out by Laver & Wood like binding on the toe or shoulders mean the bat is not covered under warranty.
No cash refunds will be offered and the postage costs relating to the returning of bats or the replacement (if appropriate) bat will be borne by the customer. Indoor and heavy tennis ball (TBC) bats are not designed for use with hard balls and so are not covered under warranty.
Prompt Service/Shipping
Our goal is to ensure that all of our customers are completely satisfied. Stock orders are usually shipped within a few days. Custom made orders usually take 4-6 weeks turnaround time. Sometimes this process is a bit quicker depending on demand. Please feel free to stay in contact with us during this time to see how things are going. Shipping is by either DHL or New Zealand Post Economy Courier and is traceable to most countries on www.nzpost.co.nz at pickup and delivery. Dispatch is confirmed via E-mail along with tracking details and confirmation of credit card charge if applicable. If you would like quicker shipping by DHL couriers please ask us for a quote.
Currency Conversion
The conversion is made at the daily rate of exchange given at Yahoo Finance.
Import Tax & Duties
For shipments, generally valued over $500.00 you may be subject to import duties/taxes, which are levied upon importation to your country. Charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order’s contents.
Liability
Due to the nature of the sport, some reasonably foreseeable impacts may exceed the limitations of our products. Laver & Wood accepts no responsibility whatsoever, for any injuries sustained or damages caused to property by the use of our products whether they be damaged or otherwise.
If you have any questions regarding any of our policies, please email Laver & Wood.
